Returns

Pinnacle 5 Minerals LLC Returns Policy

We accept refunds and exchanges.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be undamaged and in the same condition that you received it in.

To complete your return, we require a receipt or proof of purchase.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: krystle@pinnacle5minerals.com.

 

Exchanges

We only replace items if they are damaged during shipping or if an exchange is wanted and approved by Pinnacle 5 Minerals. If you are approved to exchange a specimen or jewelry, send us an email at: krystle@pinnacle5minerals.com and send your item to: Pinnacle 5 Minerals LLC (attn. Krystle Dorris) Box 413 Manitou Springs, CO 80829, United States.

Shipping

To return your product, you should mail your product to: Pinnacle 5 Minerals LLC (attn. Krystle Dorris) Box 413 Manitou Springs, CO 80829 United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping item(s) over $75, you will need to provide a trackable shipping service and purchase shipping insurance. We can’t guarantee that we will receive your returned item if it is not trackable and insured.